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Customer Support and Service |
Customer support and service (CSS) involves a range of after-sales activities which relate to the manner in which products and services are delivered, bundled, explained, billed, installed, repaired, renewed, and potentially redesigned.
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Customer Order Management |
Customer Order Management (COM) systems provide direct access to product and pricing information and enable rapid responses to customers ordering and service requirements.
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Activity Based Management |
Activity Based Costing (ABC) and Activity Based Management (ABM) are methods used to manage and improve business processes by examining, and modifying, the costs of the activities contributing to the production and delivery of a particular product or service.
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Customer Profitability Management |
Customer Profitability Management (CPM) focuses upon an organisation's most profitable customers/products; and by nurturing these, aims to maximise long-term returns. Customer profitability management impacts upon customer relationship management, product promotion, pricing, and billing and incorporates a high degree of customer behaviour modelling and analysis in a desire to make more informed customer service decisions.
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New Product Development - Innovation Strategy |
An Innovation Strategy is one which seeks to create, exchange, evolve, and apply new ideas, and thereby produce goods and services which it is hoped will contribute to the success of an organisation.
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