Corporate Performance Management (CPM), also called Business Performance Management, comprises the processes, methodologies, metrics and systems that are required to measure and manage the performance of an organisation or an enterprise. CPM systems typically include strategic planning, scorecards, budgeting/forecasting, reporting and business intelligence. [1]

Workplace conflict resolution involves a range of interventions that are designed to resolve or reduce employee conflict, disputes, relationship difficulties and grievances.

Total Quality Management (TQM) is a management philosophy and operating approach that aims to consistently exceed the current and future expectations of all stakeholders (i.e., customers, employees, shareholders and the community). TQM is based on continuous improvement in all processes, goods and services, as a result of the creative involvement of all stakeholders.

IT outsourcing, also known as managed services, is a term used to describe the use of a third party organisation to provide Information Technology (IT) services, and may cover the provision of specific services, such as IT-based disaster recovery systems and procedures, through to the management of an organisation’s entire IT network.

Change management is the process of managing transformational changes which affect the culture, structure, and performance of an organisation.