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Global Survey on Business Improvement & Benchmarking
Can you help?
The Centre for Organisational Excellence Research (COER) (BPIR.com's founding organisation), on behalf of the Global Benchmarking Network, www.globalbenchmarking.org is conducting research to identify the current status of business improvement tool use worldwide. To assist with this important research we encourage you or a representative from your organisation to complete the electronic survey at http://gbn.bpir.sgizmo.com or alternatively you can complete the MS WORD version of the survey linked below:
Download -  global survey on business improvement_coer_bpir 576.50 Kb
The survey will take between 10 to 45 minutes of your time dependent on your use of benchmarking. Those who do not use benchmarking only complete Sections 1 and 2 of the survey – this will only take 5-10 minutes of your time.
The person completing the survey should have a good understanding of the business improvement tools being used within your organisation. The survey is relevant to small organisations from one or two people to large multinational organisations.
The findings from the research will help to provide an understanding of the use of business improvement techniques worldwide and how use varies from country to country.
In addition, one lucky winner who completes all sections of the survey will be invited to the GBN’s 3rd International Benchmarking Conference, Budapest, Hungary – 9/10 October 2008, www.bestpracticeconference.com. Conference fee and accommodation for three nights will be paid by the GBN.
Email completed MS Word versions of the survey to
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A Call Centre is a department within a company, or a third-party organisation, which manages telephone sales and/or services. The term "Contact Centre" may also be used, and this relates to the primary purpose of the centre i.e. receiving incoming calls from customers that desire to make contact with the organisation. The name "Contact Centre" may also reflect the multiple channels through which customers can communicate and make contact with the centre e.g. email, fax, telephone, web sites.
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