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Ethical Business Practices |
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The manner in which an organisation approaches its interactions with internal and external stakeholders based on its shared system of moral, social, and behavioural standards, values, goals, priorities, beliefs, symbols, and assumptions. How a company goes about doing business, what kind or relationships it builds, and what kind of conduct is expected from employees.
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The Stage
Ethics is an issue of paramount importance and is gaining increased attention in the business community. The many international financial scandals over the last few years have already led to increased action by legislation and policy makers, and professional associations. Many companies are now beginning to develop documentation regarding the ethical practices of employees (or to review and rewrite the documentation they currently have). The values of an organisation and the importance of responsible behaviour can be reinforced through Compliance Programmes, Codes of Ethics/Conduct, procedures, policies, and training. These can help guide staff members in day-to-day activities and/or when they need to make business decisions or encounter challenging ethical situations.
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Management Briefs...
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Customer Profitability Management |
Customer Profitability Management (CPM) focuses upon an organisation's most profitable customers/products; and by nurturing these, aims to maximise long-term returns. Customer profitability management impacts upon customer relationship management, product promotion, pricing, and billing and incorporates a high degree of customer behaviour modelling and analysis in a desire to make more informed customer service decisions.
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