References

Akers, M.D. and Porter, G.L., (2003), Your EQ skills: Got what it takes?, Journal of Accountancy, Vol 195, Iss 3, pp 65-69, American Institute of Certified Public Accountants, New York

Bachman, J., Stein, S., Campbell, K., and Sitarenios, G., (2000), Emotional Intelligence in the collection of debt, International Journal of Selection and Assessment, Vol 8, Iss 3, Blackwell Publishers Ltd, UK and USA

Bourney, J, and Miller, A, (2001), Do you know what your emotional IQ is?, PM. Public Management, Vol 83, Iss 9 pp 4-10, Washington

Dearborn, K., (2002), Studies in emotional intelligence redefine our approach to leadership development, Public Personnel Management, Vol 31, Iss 4, pp 523-531, International Public Management Association for Human Resources, Alexandria

Macaluso, J.C., (2003), Leading with empathy, Executive Excellence, Vol 20, Iss 7, p 9, Executive Excellence Publishing, Provo

Stern, S., (2003), If you think you're hard enough, Management Today, pp 46-50, Haymarket Business Publications Ltd, London

Tomer, J.F.,(2003), Personal capital and emotional intelligence, An increasingly important intangible source of economic growth, Eastern Economic Journal, Vol 29, Iss 3, p 453, Eastern Economic Association, Smithfield

Books

Goleman, D, (1998), Working with Emotional Intelligence, Bantam, New York

Goleman, D, Boyatzis, R, and McKee, A, (2002), Primal leadership: realizing the power of emotional intelligence, Harvard Business School Press, Boston

Websites

Cherniss, C., (2003), The Business Case for Emotional Intelligence , The Consortium for Research on Emotional Intelligence in Organizations.

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