Summary

EI is an important factor in the life and success of an individual and the organisation that they work for. The competencies required to be most effective may vary with personal circumstances, the organisation's requirements, and the work role that an individual fills. However, unlike IQ, EQ can be developed and worked upon. Within organisations, a tailored training approach is the method that works best to develop the EQ skills of employees, and the results of using EQ to select or develop staff can have significant impact on financial performance.