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Emotional Intelligence (EI) may be defined as the ability to process emotional information, particularly as it involves the perception, assimilation, understanding, and management of emotion.
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The Stage
It is being increasingly recognised throughout the business and research worlds that rational intelligence or IQ (intelligence quotient) is only a small influence on the success of individuals in their chosen private life and in the organisations they work for. Today, emotional intelligence or emotional quotient (EQ) is considered to have a significant impact on success in life and work. That is, what we know is being considered of less importance in our success than the interpersonal, emotional, and social skills we have.
Individuals can develop and enhance their EQ, and organisations can provide training and support to develop the EI skills both their staff and organisation need for success.
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