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Page 6 of 7
Summary
EI is an important factor in the life and success of an individual and the organisation that they work for. The competencies required to be most effective may vary with personal circumstances, the organisation's requirements, and the work role that an individual fills. However, unlike IQ, EQ can be developed and worked upon. Within organisations, a tailored training approach is the method that works best to develop the EQ skills of employees, and the results of using EQ to select or develop staff can have significant impact on financial performance.
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Management Briefs...
Customer Relationship Management (CRM) systems are systems that enable companies to easily collect data and information about their customers. This information assists in gaining a better understanding of customer needs, expectations, purchasing preferences, and buying history etc, and allows the company to more comprehensively plan and implement strategies that serve those customers more effectively. As a result CRM systems provide an opportunity to acquire, retain, and increase business.
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Read more...
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