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Emotional Intelligence (EI) may be defined as the ability to process emotional information, particularly as it involves the perception, assimilation, understanding, and management of emotion.
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The Stage
It is being increasingly recognised throughout the business and research worlds that rational intelligence or IQ (intelligence quotient) is only a small influence on the success of individuals in their chosen private life and in the organisations they work for. Today, emotional intelligence or emotional quotient (EQ) is considered to have a significant impact on success in life and work. That is, what we know is being considered of less importance in our success than the interpersonal, emotional, and social skills we have.
Individuals can develop and enhance their EQ, and organisations can provide training and support to develop the EI skills both their staff and organisation need for success.
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Management Briefs...
Business Excellence is “excellence” in strategies, business practices, and stakeholder-related performance results that have been validated by assessments using proven business excellence models. Business excellence models guide organisations towards sustainable world-class business results, and are based on business principles that have been proven to work. These business principles—or core concepts—are similar for most business excellence models; they are presented in the Expert Opinion section of this issue of the BPIR.com Management Brief series.
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