References

Allnoch, A., (1997), Study illustrates best in order management: IIE Solutions, Vol 29, Iss 12, p 6, Institute of Industrial Engineers, Norcross

Anonymous, (2001), Does your Web store pass customer muster?: CC News, Vol 3, Iss 4, pp 7-8, United Publications, Inc., Yarmouth

Blumenfield, B., (2003), Product fulfillment: Problems and solutions, Target Marketing, Vol 26, Iss 4, pp 57-58, North American Publishing Company, Philadelphia

Gould, L. S., (2003), Automotive supply chain management: As good as it gets, Automotive Design & Production, Vol 115, Iss 2 pp 60-62, Gardner Publications, Inc., Cincinnati

Hogan, P. B., (2001), Packaging: Fast way to improve customer satisfaction and reduce cost of fulfilment, Material Handling Management, Vol 56, Iss 11, pp 59-60, Penton Media, Inc., Cleveland

Langnau, L., (2002), B2C e-commerce: What works what doesn't, Material Handling Management, Vol 57, Iss 5, pp 41-44, Penton Media, Inc.. Cleveland

Parsley, S., (2001), Improving in-process handling: IIE Solutions, Vol 33, Iss 2, pp 34-37, Institute of Industrial Engineers, Norcross

Ross, D. F., (1998), Competing through supply chain management: Kluwer Academic Publishers, Dordrecht, Netherlands

Rongstad, N., (1999), Lens Express sees its customers more clearly: Target Marketing, Vol 22, Iss 7, pp 30-31, North American Publishing Company, Philadelphia, PA

Palmer, D., (2002), Ashwood cuts costs and ups quality: Manufacturing Computer Solutions, Vol 8, Iss 8, p 21, Findlay Publications Limited, Horton Kirby, Kent

Palmer, D., (2002), The sky's the limit: Manufacturing Computer Solutions, Vol 8, Iss 9, pp 16-17, Findlay Publications Limited, Horton Kirby, Kent

Palmer, D., (2002), A triple success: Manufacturing Computer Solutions, Vol 8, Iss 10, pp17-18, Findlay Publications Limited, Horton Kirby, Kent

Shlesinger, J., Cook, M., Rigby, D., Chu, J., (2001), Order fulfillment: Delivering the e-promise: Ivey Business Journal, Vol 65, Iss 6, PP 14-19, University of Western Ontario, London

Sparger, J., (2002), The big buy-in: Intelligent Enterprise, Vol 5, Iss 1, pp 32-37, CMP Media LLC, Manhasset

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Vinas, T., (2002), ? out of order: Industry Week, Vol 251, Iss 3, pp 62-63, Penton Media, Inc., Cleveland, OH

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