The 2008 ICS Conference has taken place, for more information on the 2009 Event please contact Chris Morley on +44(0)1206 216 187

The most authoritative conference on customer service

For many organisations customer service is failing to keep pace with growing customer expectations. Only organisations that introduce an exceptional level of customer service are set to achieve greater customer loyalty and higher margins.  

With first-class educational content featuring valuable case-studies across private, public and third sectors as well as renowned industry speakers, this year’s innovative 2-day ICS Annual Conference and Exhibition, Excellence in Customer Service will deliver a programme designed to provoke new ideas in the delivery of outstanding customer service.
 
2008 Conference highlights included:

• 20 expert speakers including: Roger Martin Fagg, senior lecturer, Henley Management College; Michelle Hey, head of customer experience development, first direct;  Adam Rider, director new customer relationships, EDF Energy; Kriss Akabusi MBE, managing director, The Akabusi Company
• a choice of 9 interactive breakout sessions
• a showcase exhibition featuring leading companies such as Charter UK, Fizzback, KANA, PhoneCoach.com, Respond UK and Royal National Institute for the Blind to name but a few
• opportunities to discuss ideas and share experiences with managers from private, public and voluntary sector organisations
• unparalleled networking opportunities including a gala dinner with evening entertainment
• 10% discount on a wide range of the latest customer service titles

The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead performance and professionalism in customer service. We're a membership organisation with a community of over 350 organisational members and 7,000 individual members from across the private, public and third sectors.